Please take a moment to review our policies and procedures. Please note while we mostly try to maintain the same policies across the board - they may vary slightly from therapist to therapist. If you have any questions please contact your therapist directly.
*We schedule by appointment only and can rarely accommodate last minute or walk in appointments. The entry door will be locked between sessions if all therapists are in an appointment. If you need to purchase a gift certificate we suggest contacting us for a time to stop in or purchasing one from our website on the “purchase gift certificates” page!
*Our therapists at Well Kneaded are independently contracted individuals and are therefore responsible for setting their own hours, communicating with their own clients, and handling their own payments. Please pay your therapist at the end of your session. We accept cash and credit card payments.
*Gift certificates can be used with any therapist at either location unless specified otherwise on the gift certificate. Please present the gift certificate to your therapist at the beginning of your session. There are no refunds or cash back on gift certificates. Gift certificates must be presented at the time of your appointment to be used. Gift certificates may not be accepted after the expiration date written on the card. If your session costs less than your gift certificate is worth, you will be issued a new gift certificate with the difference, but the expiration date will remain the same.
*We require a 6 hour cancellation notice. Cancellations within 6 hours of the appointment time, or not showing, may be subject to a $50 fee before you are able to book again.
*Prenatal massages may be performed after the first trimester of pregnancy and a doctors note is required thereafter to receive a prenatal massage.
*Doctor's notes are required from anyone recovering from surgery within the last 6 months, and in some cases longer than that. If you have questions or concerns please ask your therapist prior to appointment.
*Minors under the age of 18 are required to be accompanied by a parent or legal guardian. The parent or legal guardian does not have to stay during the session, but must sign off on paperwork. Over the phone permission is not acceptable.
*Your therapist reserves the right to refuse massage for any reason.
*All of our services are therapeutic and non-sexual. Any comments and/or behaviors that are sexually inappropriate or abusive in any way will result in immediate termination of the session. Full payment of the session will still be required and you will not be allowed to rebook with any therapist.