a moment to review our policies/procedures! (please note while we mostly try to
maintain the same policies across the board - they MAY vary slightly from
therapist to therapist. If you have any questions please contact your therapist
understand that we do not use a receptionist. Each therapist uses their own
phones. Please leave a message when trying to contact us and we will call you
back as soon as we have a chance. If you
do not leave a message your call will not be returned. Please understand it
could be up to 24 hours depending on if it is the therapist’s day off. Feel free to contact multiple therapists. You
can also send us a text message.
*We are by
appointment only and can rarely accommodate last minute or walk in
appointments. The door will be locked between sessions if all therapists are in
an appointment. If you need to purchase
a gift certificate we suggest contacting us for a time to stop in or purchasing
one from our website on the “purchase gift certificates” page!
are independently contracted individuals and are therefor responsible for
setting their own hours, communicating with their own clients, and handling
their own payments. Please pay your therapist at the end of your session. We accept cash and check and some therapists
accept credit card. Please check with your therapist prior to your appointment
if planning to pay with a credit card.
therapist is self employed, if you are dissatisfied with your experience please
try to resolve the issue with the therapist you were with during said
issue. If you have an issue with one
therapist, please do not pass judgement on the several other therapists doing
business at Well Kneaded and try someone new. If you feel the issue must be brought to the owner’s attention please
feel free to email your concerns to us at firstname.lastname@example.org. We welcome your feedback, good or bad and we do care what you have to say!
*Gift certificates are good with any therapist at either location UNLESS specified otherwise on
the gift certificate. Please present the gift certificate to your therapist at the beginning of your session. There are no refunds or cash back on gift
certificates. Gift certificates MUST BE PRESENT at the time of your appointment to be used.
Gift certificates may not be accepted after the expiration date written on the card. If your session costs less than your gift
certificate is worth, you will be issued a new gift certificate with the
difference, but the expiration date will remain the same.
are to be used only with the therapist they were purchased with, and only by
the client they were purchased by, and expire 1 year from the purchase date.
session begins and ends at the scheduled time.
If you arrive late you may not be able to receive the full scheduled
time so as not to run the following clients behind, and will still be
responsible for full payment of the scheduled session. If you are new please arrive about 10 minutes
early to fill out a brief client intake form.
a 6 hour cancellation notice. Cancellations not prior to 6 hours of the appointment
time or no shows may be subject to a $30 fee before you are able to book again. It is your responsibility to remember your
massages are NOT performed during the first trimester of pregnancy and a
doctors note is required thereafter to receive a prenatal massage.
*Doctor's notes are required from anyone recovering from surgery within the last 6
months, and in some cases longer than that. If you have questions or concerns
please ask your therapist prior to appointment.
*If you have
allergies to anything or are sensitive to scents or certain topical creams,
lotions, or oils it is your responsibility to inform your therapist at every
session. If your require a specific
oil/cream/lotion due to allergies, you may be responsible for bringing it to
under the age of 18 are required to be accompanied by a parent or legal
guardian. The parent of legal guardian does not have to stay during the session
but must sign off on paperwork. Over the phone permission is not acceptable.
therapist reserves the right to refuse massage for any reason.
*All of our
services are therapeutic and non-sexual. Any comments and/or behaviors that are
sexually inappropriate or abusive in any way will result in immediate termination
of the session. Full payment of the
session will still be required and you will not be allowed to rebook with any therapst.